Legal Aid of West Virginia Inc

A-TA Properties

a week ago

My wife and I attended the grand opening today! The space is amazing! I have a very dear friend who works here! So proud of all involved!!! So vitally needed and I can't wait to see where they go from here!!👏😀

Kenny Jackson

2 months ago

My experience with Legal Aid of West Virginia as an organization—specifically its leadership and the way cases are managed—was deeply disappointing, especially considering how essential this service is for vulnerable individuals throughout the state. What I expected was a team that would follow through, communicate clearly, and ensure that clients dealing with unsafe housing and landlord retaliation were supported. What I encountered instead was a system that feels overstretched, poorly supervised, and unable to provide meaningful help when people desperately need it. The leadership of Legal Aid needs to take a hard look at how cases are prioritized, how communication is handled, and how clients are informed, guided, and supported. Cases involving retaliation, health hazards, and unsafe living conditions should not be treated like simple, routine issues. When a tenant is dealing with mice, flooding, leaks from another unit, and harassment from a property manager, that should warrant more than a quick phone call, a brief summary letter, and a case closure. Legal Aid’s leadership should ensure that attorneys and staff: Verify information rather than relying solely on landlord statements. Take retaliation claims seriously. Understand that flooding, infestations, and hazardous living conditions are not minor inconveniences. Recognize that telling a struggling tenant to “file in Magistrate Court yourself” without adequate guidance is not true support. Follow up when repairs are not completed. Engage more deeply with cases involving patterns of neglect and harassment. Instead, I felt like I was processed through a system that values speed over accuracy and closure over resolution. My case was treated as if it wasn’t serious, even though the ongoing issues were affecting my health, my home, and my daily life. Leadership should also consider the emotional and mental burden placed on clients who reach out for help. When someone contacts Legal Aid, it is usually because they are already exhausted, overwhelmed, and running out of options. Shutting down a case prematurely—especially when the issues remain unresolved—creates even more harm and can leave people feeling abandoned and unprotected. Legal Aid is a crucial resource in West Virginia. But based on my experience, it is being strained to the point where quality of service suffers. The leadership should invest more in staff, training, oversight, and client communication so people with legitimate, urgent problems don’t slip through the cracks the way I did. I am grateful that Legal Aid exists, but the way my situation was handled left me feeling disappointed, unsupported, and completely alone in dealing with serious housing problems. West Virginians deserve better leadership, better case management, and better follow-through from an organization that so many people rely on during their hardest moments.

Joshua Smith

6 months ago

Terrible supposed help low income but they barely help just a waste of tax dollars people really need help and can’t get the help need trash

Jessica Tyree

3 years ago

No one ever got back to me to follow up on my situation. Then months later I receive a letter saying they tried to reach out to me but there was no answer. My call log from my cell phone provider showed no calls from Legal Aid nor any other possible #. And if i needed to proceed with my issue or needed other help to call within so many days of receiving the letter. I immediately called and it was 16 til quitting time, and to no surprise, no answer. Yes, i left a voicemail LAST WEEK and here it is tuesday and no calls no emails...nothing!

Drowned In Moonlight

3 years ago

If I could give zero starts I would. I am to respond to what I believe (and having read laws)- is an illegal practice-(complicated case) and my "appointed attorney," using the term loosely, Andrew Earley has not followed up. (1.5 weeks). When he spoke to me, it felt as if I was being interrogated or cross examined. I sent everything he requested, (after he was 45 minutes late in calling), and was told they could not give extensions to the attorneys or provide legal advice over the phone. (No extension provided during the only call). Exactly what are the tax payer dollars, myself included, paying for? To those of you who donate to the "Galas" or donate period- remember this- those of us who are stuck in the middle, or low-income- do NOT receive what Legal Aid of WV claims. Zero advice (I can handle going to court alone, which was the first thing he mentioned), I simply need answers- not from YouTube videos, but a real attorney, who will answer questions without interrupting. Congratulations to the rich who donate for tax write-offs. Your money isn't helping, it's paying for attorneys who sit at their desks and rake in your money and do nothing for those you claim you want to help. Shame on you.