Pro Legal Care LLC

Joe Robinson

5 months ago

Attorney Townsend helped me “win” a custody case that was vital to my son’s health and well being. I was very thankful and blessed to have him in my corner when going through the hardest battle of my life. Truly, thank you, Zac!Read more

Ovid Aldana

5 months ago

a father's hardest choice: how attorney zach townsend helped me do what was best for jadybug 🕊️❤️ making the decision to sign my parental rights away so another loving family could adopt my daughter, jadybug, broke my heart, but it was a choice made out of pure love. because her mother battles schizophrenia, i knew this was the only way to make sure jadybug gets the beautiful, stable life she truly deserves. ​navigating that kind of deep heartbreak and the legal system at the same time is overwhelming, but attorney zach townsend here in rockford was an absolute blessing. he handled my case with so much compassion, respect, and grace. he didn't just file paperwork; he supported me through the hardest moment of my life and made sure everything was done perfectly so my little girl could be safe and happy. if you are ever facing an impossible legal situation and need a lawyer who genuinely cares about your family's well-being, zach is the one. thank you for everything. god bless you, zach. amen. 🙏🏽✨ ​ #zachtownsend #rockfordillinois #familylaw #unconditionallove #adoption #doingwhatsbest #jadybug #mentalhealthawareness #fatherslove #rockfordlawyer #sacrifice ⚖️❤️Read more

Berniece Haroldson

10 months ago

Attorney Townsend was truly exceptional, both professionally and personally. He previously helped my brother successfully gain custody of his minor daughter, and when my brother unexpectedly passed, I turned to Attorney Townsend again to help me obtain guardianship of my niece. Because I live out of state, the situation could have been complicated and overwhelming, but Attorney Townsend made the entire process smooth and efficient. He was knowledgeable, responsive, and handled everything with care and urgency. Thanks to his guidance, we were able to get the guardianship finalized quickly during a very difficult time. What meant even more to our family was his kindness. Attorney Townsend took the time to remember my brother and even mentioned how happy my brother would have been with the outcome. That compassion, combined with his wisdom and skill as an attorney, made an incredibly hard season a little easier. Our family is deeply grateful for everything he did for us. His impact went far beyond legal work.Read more

Nate Whinnery

9 months ago

I submitted roughly three inquires through the website in the past month or so, but never received a response of any kind. I called the office yesterday to follow up, and was told they could not represent me due to a conflict of interest. I asked for explaination of the conflict of interest or recommendations for another attorny. I was informed they were unable to cite the conflict of interest, then the call was ended. No explaination or recommations given. I understand the importance of maintaining ethical standards, and in my own professional role, it is possible for relationships to potentially overlap and create such a concern. If I had cause to believe the claim was valid, then its an easy move in the next direction. What I don't understand is the unwillingness to be transparent or helpful. It felt like I was a burden on who I was speaking with or that I was expected to know things I didn't. For a parent seeking help for a distressful situation, the dismissiveness and lack of empathy was palpatable and disappointing. At best this looks like a misunderstanding, at worst it feels like discrimination. The customer service experience of being declined for an unsubstantiated reason with no opportunity for clarification was frustrating. It felt like I was wrong for wanting to advocate for myself and my child, and rather than offering hope of getting experienced representation, my experiences and beliefs that family court looks down on fathers were further reinforced instead. Regarding the response: This is a prime example of DARVO (deny, attack, reverse victim/offender), the same tactics used by the Trump and Co., and the response follows this to a T. The claim of multiple contacts over many years is unsubtantiated and simply false. One call approaximately three years ago is not multiple calls. It is fact that the firm does not currently employ anyone with whom a conflict of interst could occur. No need to assume. The accusation of me speaking aggressively is also 100% false. I speak how I write. One previous review that I chose to remove is not "multiple." It was seeing the false accusations in their first response that prompted a more detailed response. It's baffling that a firm would prefer to perpetuate a negative interaction with defensiveness and lies rather than a form of resolution that could be easily achieved. The inability to respond to criticism professionally is a signifcant tell.Read more

Craig Ecker

11 months ago

I have had Attorney Townsend and his staff represent me on multiple occasions. He is by far the best attorney I have ever worked with. There are no secrets, everything from what is going to happen, to what happened is covered. Billing is extremely meticulous and has helped me on more than one occasion. I know that I am not through and will not hesitate to reach out to Attorney Townsend and his team. Simply the best.Read more