Kraayeveld Family Law

Rick Labudie

3 months ago

Kraayeveld Family Law Attorneys provided outstanding support throughout a very difficult process. Kelsey McCalmon provided knowledgeable guidance, clear communication, and strong representation every step of the way. Alexis was incredibly responsive, organized, and always helpful whenever questions came up or documents were needed. Abbey did a fantastic job ensuring communication was smooth and that I always felt supported and informed as a client. Family law matters are never easy, but the entire team was professional, compassionate, and committed to helping me navigate a challenging situation. I highly recommend Kraayeveld Family Law Attorneys to anyone looking for a knowledgeable and caring family law team.Read more

Kris Bano

a month ago

I don’t normally leave negative reviews, especially because as a small business owner myself, I know how misleading or damaging they can sometimes be. Unfortunately, this experience warranted one. To be fair, my experience with Kelsey prior to the billing issue was not bad. She was professional and knowledgeable, and I understood from the beginning that the firm billed in 0.2-hour increments. What ultimately pushed me to terminate representation was being billed $95 for my attorney emailing opposing counsel to ask for a status update, followed by another $95 charge for emailing me to say they had not received a response. Essentially being billed for unprompted updates, $190. The firm later explained that these charges also included reviewing the file, tracking deadlines, and managing follow-up. My issue was never whether the fee agreement technically allowed these charges. My issue was the value provided to the client. Paying $190 essentially surrounding an unanswered status inquiry is a bit ridiculous. I don't believe every internal administrative action or routine courtesy associated with managing a client relationship needs to become a billable event simply because the agreement permits it. In summary: If you are comfortable being billed for virtually every touchpoint on your file, including unprompted status updates telling you there is no update, this may not bother you. It bothered me enough to terminate representation as I truly despise businesses that milk customers for the sake of agreements, and charging for little value. I want to reiterate that my dissatisfaction was primarily with the billing philosophy, and horrible customer service. Not the attorney's professionalism or competency.Read more

darren jacobs

7 months ago

I highly recommend Kraayeveld Family Law to anyone seeking top-tier legal representation. Kelsey and the entire legal team are excellent, but what truly sets them apart is their outstanding customer service and accessibility. They utilize the Clio legal platform, which makes the process incredibly seamless—you can book appointments in the format and at the time that works best for you. Navigating the legal system is challenging for most people, so being able to connect directly with your team as needed is invaluable. Additionally, Alexis is amazing and consistently checks in to ensure everything is moving smoothly. I would recommend them without hesitation.Read more

Megan Lapish

4 months ago

After interviewing several family law firms in the area, I spoke with Abbey, the Director of Client Services, and she made me feel that going with Kraayeveld Family Law would be the best choice for me and my family. She was absolutely right. The level of follow-up, check-ins, and representation was outstanding. I highly recommend calling Abbey and working with Kelsey for representation! I've referred 2 friends to this firm already.Read more

Samuel Westers

8 months ago

I shopped around at 5 different law firms in Grand Rapids before deciding to go with Kraayveld. I'm extremely happy with that decision. My Attorney performed great due diligence, used billing hours very efficiently (in my novice opinion), and I got monthly check-in calls with the front office at no charge. My case was just recently resolved, and I'm happy with the outcome. My advice to individuals looking for a family law office is to shop around and pay the small initial consultation fees at several law firms (you will learn a lot, and it's worth the money). But make sure one of those consultations is with Kraayeveld. I'm confident you will have a hard time going elsewhere. After I did this, the decision became easy. A special thank you to Brooke J, Alexis H, and Abbey S!Read more